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Troubleshooting

Common issues and how to fix them. If your problem isn't listed here, contact us — we typically respond within one business day.

Software won't start

  1. Check that your computer meets the system requirements (Windows 10 or 11)
  2. Restart your computer
  3. Try reinstalling from the Microsoft Store

Reinstalling won't delete your data — your company file is stored separately in your Documents folder.

Import failed

Check the file format:

  • QuickBooks Desktop: Must be CSV format (standard report exports)
  • QuickBooks Online: Must be XLSX format (Export to Excel)
  • Bank transactions: Must be OFX, QFX, or QBO. CSV is not supported for bank imports.

See the migration guides for step-by-step import instructions.

Bank file won't import

AllMy Ledger supports OFX, QFX, and QBO bank files. CSV is not supported for bank imports.

If your bank only offers CSV downloads, check if they also offer OFX or QFX — most banks do. Look for "Download Transactions" or "Export to Quicken/QuickBooks" in your online banking portal.

Transactions don't match

If your bank balance doesn't match AllMy Ledger:

  1. Use the reconciliation tool to compare transactions
  2. Look for missing deposits or expenses
  3. Check for duplicate entries
  4. Verify cleared transactions are marked correctly

Report numbers look wrong

  • Check the date range. Make sure you're looking at the right period.
  • Check accrual vs cash basis. This affects when income and expenses appear in reports.
  • Check account filters. Some reports filter by account type or category.
  • Verify categorization. If amounts are in the wrong category, edit the transactions.

Lost my data file

  1. Check the default location: C:\Users\YourName\Documents\AllMy Ledger\
  2. Search for files with the .aldb extension
  3. Check your backup locations
  4. Check cloud storage trash/recycle bin (Dropbox, OneDrive, Google Drive)

If you can't find the file and don't have a backup, the data is gone. This is why regular backups are critical.

Still stuck?

Contact us with:

  • A description of the problem
  • What you were doing when it happened
  • Any error messages (a screenshot helps)
  • Your Windows version and AllMy Ledger version

We typically respond within one business day.

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