Blog
August 2026
Switching from Zendesk without losing your ticket history
Zendesk exports are off by default, plan-gated, and gone the day you cancel. How to get your data out in time, and what actually comes across when you import it.
July 2026
AI in customer service, without losing the customer
The test for AI in customer service is not how many tickets it deflects. It is whether the person waiting for an answer still feels like someone is trying to help.
July 2026
The standard features helpdesks hide behind higher tiers
SLA policies, satisfaction surveys, roles, automation caps: what the entry tiers of five helpdesks actually leave out, and what to check before you sign up.
July 2026
Why I built a helpdesk for my own brands
Running support for a few brands means paying more, everywhere. Why the multi-brand tax pushed me to build AllMy Support, and what a fair helpdesk should do.